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Terms & Conditions

Last updated: 1 July 2026. These Terms and Conditions ("Terms") govern your use of portabletoiletrentals.co.uk (the "Website"). They also cover any portable toilet or welfare unit hire quote, booking or service we arrange ("Portable Toilet Rentals", "we", "us", "our"). By sending a quote request or confirming a booking, you ("you", "the Customer") agree to these Terms. Please read them carefully, because they form your agreement with us. If you do not agree, please do not use the Website or our services.

1. About Us and Our Service

Portable Toilet Rentals provides an online quote and enquiry service for portable toilet and welfare unit hire for events and worksites across the UK. In many cases, we fulfil your enquiry and booking directly. Otherwise, we pass it to a vetted local supplier partner best placed to serve your postcode and requirements. A third-party supplier may fulfil your hire. If so, their own terms for delivery, collection and on-site conduct also apply alongside these Terms.

We operate on an online-form-only basis: our online quote form. We do not publish a postal address or telephone number on this Website.

2. Getting a Quote

A quote is a price, not a promise to hire. Yet it helps you plan, so the steps below show how it works.

  1. You submit your enquiry via our quote form. You give your name, postcode, email address, event/site type, hire duration and (optionally) a phone number.
  2. We (or a matched supplier) review your requirements. We respond by email, and by phone if you provided a number, with a quote based on the information given.
  3. A quote is valid for the period stated in the quote email. It is subject to change if your requirements, dates or site details change.
  4. A quote is not a confirmed booking. A booking is only confirmed once both parties accept it in writing (by email). Where applicable, we must also have received any required deposit or payment in accordance with Section 6.

3. Booking Confirmation

This section explains when a booking is final. Because both sides rely on it, please read it with care.

  • A booking is confirmed once you have accepted a quote in writing. We (or the fulfilling supplier) must then issue written confirmation by email.
  • The confirmation email will set out the agreed unit type(s), quantity, delivery address, delivery and collection dates, hire duration, and price.
  • It is your responsibility to check the confirmation carefully. Tell us immediately about any errors. Changes close to the delivery date may not always be possible, or may incur additional charges.
  • Site access must be suitable for delivery vehicles. You are responsible for confirming that the delivery location is accessible and level. You must also obtain any necessary permissions (e.g. from a landowner, local authority, or site manager) before delivery.

4. Cancellation Policy

The charge depends on when you cancel. The earlier you tell us, the less you pay, because we can reuse the unit.

  • More than 7 days before delivery: You will receive a full refund of any deposit or payment made, less any non-recoverable administration or processing fees already incurred.
  • 48 hours to 7 days before delivery: We may apply a cancellation charge of up to 50% of the total hire cost. This covers unit allocation, transport scheduling and preparation costs.
  • Less than 48 hours before delivery, or no-show/failed access on the day: We may charge the full hire cost. This applies to cancellations within 48 hours of the scheduled delivery. It also applies where our driver/supplier attends site and cannot deliver. Causes include access issues, incorrect information, or the Customer not being available.
  • Rescheduling: We will always try to accommodate a date change in place of a cancellation where reasonably possible, subject to availability. This is generally preferable to cancelling outright.
  • Our right to cancel: We reserve the right to cancel or postpone a booking. Reasons include circumstances beyond our reasonable control (see Section 9, Force Majeure), extreme weather, or site access/safety concerns. In that case we will offer you a full refund or an alternative date.

Make cancellation requests in writing via our online quote form, and quote your booking reference. However, a cancellation only takes effect from the date we acknowledge receipt.

5. Delivery and Collection

These terms cover how units reach you and how we collect them. Since access is often the main issue, please read them closely.

  • We confirm delivery and collection dates and approximate time windows in your booking confirmation. We cannot usually guarantee exact delivery times because of routing and traffic conditions. However, we will aim to keep you informed of any significant delay.
  • You (or a nominated representative) must ensure the delivery site is accessible, reasonably level, and clear of obstructions on the agreed delivery date.
  • Units remain the property of us or our supplier partner throughout the hire period. You are responsible for the unit's reasonable care while on site, ordinary wear and tear excepted.
  • Units must be accessible for collection on the agreed collection date. Suppose a unit is not accessible (e.g. site locked, blocked access). Additional charges may apply for repeat collection attempts. Continuing daily hire charges may accrue until collection is complete.
  • Request any extension to the hire period in advance and agree it with us. We charge it at the applicable daily/weekly rate.
  • We arrange servicing (waste removal, restocking of consumables) during longer hires as agreed at the time of quote. It is charged separately unless included in your package.

6. Payment Terms

This section sets out how and when you pay, so there are no surprises. Because amounts differ, your quote and confirmation give the exact figures.

  • Prices quoted are in GBP and, unless stated otherwise, include VAT where applicable.
  • For most bookings, we require full payment or an agreed deposit in advance of delivery, as specified in your quote/confirmation. We may offer business/trade account customers invoiced payment terms at our discretion, subject to a separate credit agreement.
  • We confirm accepted payment methods in your quote email.
  • Late payment of any invoiced amount may incur statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998, where applicable to business customers.
  • We invoice additional charges separately after the hire period. Examples are excessive soiling, damage beyond fair wear and tear, extended hire, and failed access on collection. You must pay them within the timeframe stated on the invoice.
  • We reserve the right to withhold delivery or collection where payment terms have not been met.

7. Customer Responsibilities

You agree to the duties below. They keep the hire safe and fair for everyone.

  • Provide accurate information about your event/site, access, and required hire duration.
  • Use hired units reasonably and appropriately. Take reasonable care to prevent damage, misuse or excessive soiling beyond normal use.
  • Notify us promptly of any fault, damage, or servicing issue with a unit during the hire period.
  • Obtain any permissions needed for the unit's placement on the delivery site (e.g. from landowners, event organisers, local authorities).
  • Ensure unauthorised persons do not move, relocate, or interfere with a hired unit once it is in position.

You will be liable for the reasonable cost of repair or replacement of any unit that is lost, stolen, or damaged beyond fair wear and tear during the hire period. You will also be liable for any excess cleaning charges that misuse causes, since we must clean the unit again.

8. Liability

This section says what we are and are not responsible for. Some liability cannot be limited by law, as the first point says.

  • Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud. It also does not limit any other liability that English law does not allow us to exclude or limit.
  • Subject to the above, our total liability to you is limited to the total price paid for the relevant hire. This covers liability arising out of or in connection with a hire arranged through us, whether in contract, tort (including negligence) or otherwise.
  • We are not liable for any indirect or consequential loss. This includes loss of profits, loss of enjoyment of an event, and losses arising from delay caused by circumstances outside our reasonable control.
  • We supply units on the basis that they are fit for normal use as portable sanitation equipment. Report any faults immediately so we can remedy them.
  • A third-party supplier partner may fulfil a booking rather than us directly. In that case, the supplier is responsible for the safe delivery, installation, servicing and collection of the equipment. Their own liability terms and insurance apply to the physical hire. We remain responsible for the accuracy of the quote and booking process itself.

9. Force Majeure

We are not liable for any failure or delay in meeting our obligations where events beyond our reasonable control cause it. These include, but are not limited to, severe weather, flooding, strikes, road closures, vehicle breakdown, supplier failure, or other events that make delivery or collection unsafe or impracticable. We will tell you as soon as reasonably possible. We will then agree an alternative date or, where appropriate, a refund.

10. Complaints

Are you unhappy with any part of your quote, booking, or hire? We still want to hear from you. Please contact us via our online quote form. Give your booking reference and details of your concern. We will investigate and reply promptly.

11. Governing Law

The laws of England and Wales govern these Terms. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with them.

12. Changes to These Terms

We may update these Terms from time to time. However, the version in force when you send a quote request or confirm a booking applies to that transaction. The "Last updated" date above shows the most recent revision.

13. Contact

Contact Portable Toilet Rentals through our online quote form. We operate an email-only enquiry and booking service. Because of that, we do not publish a postal address or telephone number on this Website.